Forum Discussion

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
2 years ago

Can't login because MYOB Backup is in progress

I tried to backup this afternoon, and it wouldn't complete.

 

I had to restart my computer.

 

Now it says I can't log in because a backup is in progress.

 

Can someone at MYOB please reset the database, so we can log in.

 

Thanks

 

Eli_Fer

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Eli_Fer

     

    Thanks for your post.

     

    We were able to run a fix script on your company file. Kindly log out and log back into your account. Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Eli_Fer

     

    Thanks for your post.

     

    We were able to run a fix script on your company file. Kindly log out and log back into your account. Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

    • Eli_Fer's avatar
      Eli_Fer
      Experienced Cover User
      2 years ago

      Hi Doreen_P

       

      Thank you - perfect - I am able to log in now.

       

      Have a good afternoon.

       

      Regards

       

      Eli_Fer

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Eli_Fer

         

        Thanks for your response.

         

        We're glad to hear that you can now login to your account. Please feel free to post again if you encounter any issues and one of the MYOB Moderators will attend to it.

         

        Best regards,

        Doreen

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