Forum Discussion

mamit's avatar
mamit
Cover User
2 years ago

Cannot log in - Backup in Progress

I was backing up the company file, and it seems the internet connection dropped during the backup.   Now I cannot log in, with error message saying Backup in Progress.   Could you please help.
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi mamit, 
     
    Thank you again for raising your concern for us.

     

    We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect. 
     
     
    Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi mamit, 
 
Thank you for the update via private message that it is not resolved, and we appreciate your effort in marking the post as an accepted solution. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
 
 
Cheers,  
Leneth

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