mamit
10 months agoCover User
Cannot log in - Backup in Progress
I was backing up the company file, and it seems the internet connection dropped during the backup. Now I cannot log in, with error message saying Backup in Progress. Could you please help.
- 10 months ago
Hi mamit,
Thank you again for raising your concern for us.We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect.
Please return to the Community Forum if you have any further inquiries. Our team is always here to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth