Forum Discussion

Experienced User

2 years ago

Error posting journal in NZ payroll 2023.1

Is anything being done about this error , seems like a lot of people over the past few weeks have been experiencing this and there is no fix thus far.

bvr56
9 months ago

The "Error posting journal in NZ payroll 2023.1" was a known issue affecting users of MYOB AccountRight with the New Zealand Payroll extension version 2023.1. This bug prevented journals from automatically posting after processing payroll, causing frustration and manual work for users.
The issue was primarily caused by:
Outdated SDK files: These files facilitate communication between the payroll software and the accounting software. In this case, outdated versions caused compatibility issues. you can use the whatsapp ad
Resolution:
Fortunately, MYOB released a fix in the form of an updated installer containing necessary SDK files. Here's what you can do:
Uninstall current NZ Payroll 2023.1: This step is crucial to ensure a clean installation.
Download the updated installer: You can find it on the MYOB website for your specific version and region. For example, here's the link for the Australian version: https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe
Reinstall NZ Payroll 2023.1: Follow the installation instructions.
Restart your computer: This ensures all changes take effect.

Sean_DC

Former Staff

Hi Dani0061

Thank you for your post. The team is aware of this error and they are prioritising this for it to be fixed right away. There is currently no time frame for when the fix would be available, but rest assured we will be updating you as soon as possible.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

Wilma

Contributing User

2 years ago

well the update arrived yesterday, in the email it said to delete the Payroll and then to re-install after the update. Now I can't even get that back and have lost my payroll, good one MYOB

jenniek
Ultimate Partner
2 years ago
Hi Wilma
You won't have lost the payroll - it will just be in a different location to the default location. Go into the Clearwater file - go to Tools - Options and settings and change the default location to where your data is. Then re-open payroll and it should be back.
- Wilma
  Contributing User
  2 years ago
  Hi jenniek , it is sorted now, had a lady from MYOB help me through Teamviewer. the update had to be downloaded in safe mode on my comp and deleting some weird folders that were there for some strange reason. but in the end it all got sorted..
  The frustrating part is the wait times, which has been made worse with the faulty update they sent out 3 or 4 weeks ago. I'm guessing I wasn't the only one wanting to get through....(trying to get through by phone was impossible, gave up after 90 min. and also the chat online I clicked off after waiting for 60 min )
  but today was a Yay day when everything worked as it should. :)
- Wilma
  Contributing User
  2 years ago
  hi jenniek but thank you for that solution, will remember that ( although I really hope this will never happen again....) :smileyhappy::smileyhappy:
  - miikebross
    2 years ago
    well the update arrived yesterday, in the email it said to delete the Payroll and then to re-install after the update.