Recurring Invoices not posting again. MYOB Essentials

Thanks, nice to know the problem is shared. Notice that nobody from MYOB has given me the courtesy of any sort of reply after posting yesterday a.m.

Still not raising them for us either, since Monday 27th. We have cleared the cache as instructed and it has not solved the problem. Same problem last year that was all of a sudden fixed with no explanation. Frustrating! Definitely makes you look at changing to alternative providers! 

Thanks Rebecca, appreciate the contact. MYOB moderators are missing in action on this topic, wonder why?It is really not acceptable in my opinion.

Interesting that we have had the same problem. Today's have not worked either. 

We had the problem in the past and then manually created invoices with the system doing the auto ones 2 days later. Then had to delete the auto ones.

MYOB is nothing but a pain, will be making a switch next financial year. 

PS - we are in Australia

Mine haven't posted since the 25th May 2024, so seems to be a wider issue. (3 days so far) No issues listed on the MYOB Status page either.

Hi Sam.

Thanks for your note. Still nothing from MYOB even just to acknowledge there is a problem!!

It is hardly acceptable. It is a lot of extra work for us to manually raise 95 invoices weekly.

Regards

Jeff

Nothing again today. Have had to manual invoice the last 3 days.

To try something I have deleted 1 of the reoccurring for tomorrow and created a new one. See if that one works over the others.

Only 1 month to go and will transition to Xero. 

Yes. I have had to manually raise 95 invoices this morning!!! I will change the dates in my recurring to next Monday and hope that the issue is resolved by then. Clearly a MYOB tech issue but it would be nice to get some form of communication from them.

We have the same problem over several entities, 2 hours on live chat and they cannot resolve the issue.  Their work around of creating new invoices prefilled from recurring is ok for one or two invoices but not for 200 invoices.

Hi David. Sorry to hear that you are having the same issue. Yes we are prefilling from recurring but 95 invoices every week is a pain. Plus updating the recurring date so it is in advance of current date  in the hope that MYOB resolve this issue also creates extra work and cost. At least with live chat you have had some form of communication. If they fixed it in October last time I am mystified why they cannot resolve this time. Lack of support and communication on MYOB's part is dissapointing.