reducing hours pay run
Hi there, posting here as the support staff couldn't work out this particular issue and still waiting for a call back since last week.. A staff member reduced her days from 2 days to 1 day. She com...
Forum Discussion
I understand the entitlement should have changed but why was the past pdf pay slips changed too?
I am also waiting for your tech person to resolve the issue and she kept telling me she is going to call and never called. It's already a month past the issue first raised.
I would really like to make a formal complaint..
Hey there,
The details on past payslips have been updated due to a recalculation of the entire balance, aligning with the Holidays Act. As a result, the amounts displayed on past payslips have changed to reflect this update, which is expected behavior of the software.
If you need to review the original payslip before the change in working pattern and leave balance, you will need to restore a backup of the payrun for that specific period. This will allow you to see what the payslip showed prior to the adjustments being made.
I'm sorry to hear you're still waiting for a callback. You can find all the details on how to raise a complaint right here, at the bottom of the page.
Cheers, Amy
