Forum Discussion

Justin_Joung's avatar
Justin_Joung
Contributing User
4 months ago
Solved

Standard pay > base hour

 

Dear. Whom it may concern.

 

Hope this message finds you well. 

 

When working on payroll process, "standard pay > based hour" occurs frequently all of a sudden even though there was no based hour in the existing standard pay of the employee.

In which case could you tell me if there is a sudden BASE HOUR in the STANDARD PAY?

There are a lot of difficulties when working. Please let me know asap. 

 

Thank you. 

  • Hi Justin_Joung,

     

    Thank you for your post and for your patience with our delayed response. 

     

    This usually happens when you've created a new employee and set up their base hourly rate in the salary and wages section. The system is designed to automatically fill in the base hour field on the standard pay section based on this information. You’ll need to manually remove the figures and enter zero in the base hour field, then save. This will remove the standard pay figures once you open the employee card file again.

     

    Please let me know if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

3 Replies

  • Hi Justin_Joung,

     

    Thank you for your post and for your patience with our delayed response. 

     

    This usually happens when you've created a new employee and set up their base hourly rate in the salary and wages section. The system is designed to automatically fill in the base hour field on the standard pay section based on this information. You’ll need to manually remove the figures and enter zero in the base hour field, then save. This will remove the standard pay figures once you open the employee card file again.

     

    Please let me know if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess


  • Justin_Joungdgcustomer first wrote:

     

    Dear. Whom it may concern.

     

    Hope this message finds you well. 

     

    When working on payroll process, "standard pay > based hour" occurs frequently all of a sudden even though there was no based hour in the existing standard pay of the employee.

    In which case could you tell me if there is a sudden BASE HOUR in the STANDARD PAY?

    There are a lot of difficulties when working. Please let me know asap. 

     

    Thank you. 



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  • TCMLR's avatar
    TCMLR
    Experienced Cover User

    Can this automatic setting be deleted from the next upgrade. I just edited an employees card and now have paid them 76 hours too much. I see no need to have this as an automatic setting. If you want it, go in and enter it yourself as with the other categories, not automatically updating it when you open the card.

    thanks