Forum Discussion

SRG2024's avatar
SRG2024
User
8 days ago

Super payment was deducted twice, how do I get a refund back to account?

Hi,

 

A super payment was authorized but then reversed, however funds still have been withdrawn from my account twice. Have sent a few messages to MYOB but no reply, does anyone know how to get a refund on the duplicated payment? 

Super Pay

3 Replies

Sort By
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 days ago

    Hi there SRG2024

     

    Yes, that is correct. If they have different super fund, you will need to contact each super fund to request for refund. Just let me know if you have any questions. I'm here to assist.

     

    Best regards,

    Doreen

  • SRG2024's avatar
    SRG2024
    User
    8 days ago

    Hi Doreen,

    Thank you for your reply. This Super payment was for company staff and they all have different super funds, do I need to contact each super fund for a refund? 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 days ago

    Hi SRG2024

     

    Looks like you’ve encountered a double deduction for your super payment. Sorry to hear about the hassle! If the funds were withdrawn twice, you’ll need to reach out directly to your super fund to request a refund for the duplicated payment. They should be able to assist you with this process. If there's anything you need assistance with, feel free to create a post again.

     

    Best regards,

    Doreen