AccountRight

Hey H-TS

Thank you for taking the time to share your thoughts. We know your feedback comes from a place of long term experience with the software.

To your point about the Ideas Exchange, we've been very lucky to have many long-time users contribute meaningful suggestions to the Ideas Exchange over the years however we often heard users were frustrated with the lack of response from MYOB. We've been able to improve and formalise a product feedback loop and had to find a balance between preserving valuable ideas and ensuring a fresh, engaging experience for all users. For example, seeing ideas with hundreds of votes and comments that remain open without updates for over 10+ years can discourage new users from engaging. With a stronger feedback loop in place, the goal is for an Ideas Exchange to be more engaging and responsive for everyone and we are constantly trying to improve our processes when it comes to tracking, responding and acting on suggestions made by the community.

In regards to the desktop vs browser experience point, the browser platform is a core part of the strategy, however this doesn't mean we're abandoning the AccountRight desktop experience. The recent command center update is an example of continued investment in the desktop experience and will act as a foundation for us to implement new features going forwards.

With that being said, you're right to expect that if a feature is broken in desktop that it should be resolved. We are actively reviewing previous issues that have been raised as we develop the product roadmap for the future. We understand frustration can be caused around features that were previously announced and then later deprioritised. In some cases, shifts in compliance requirements may result in us changing direction but we acknowledge these changes should be communicated more clearly and with context and are actively trying to improve on that part through the community forum.