Forum Discussion

JAL207's avatar
JAL207
4 years ago

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT I WOULD LIKE TO KNOW HOW TO STOP THIS AUTOMATIC PAYMENT / REMITTANCE PAGE, THANK YOU 
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Everyone

    Thank you for your feedback and your patience in regards to this topic.

    I’m pleased to announce that the AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi JAL207, 

 

Thank you for your post. This issue has been raised with our product teams who are currently investigating, at the moment I don't have any updates on this. As soon as I do I will get back to you. 

 

Do let us know if you have any further questions. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • sKrael's avatar
    sKrael
    Experienced User
    4 years ago

    I have this problem too.

     

    The second page of a printed invoice adds the "online payment" details. I cannot format or edit this.

     

    The only way to disable this is to untick "Online payments" every time on each invoice, however this is not a satisfactory "solution".

     

    Look forward to a resolution to this annoyance.

    • Albare's avatar
      Albare
      Trusted Cover User
      4 years ago

      It's probably too late for today however until the issue is fixed the best option is to print the invoices from the "Print/Email Invoices" from the "Sales" Tab of the main Command Centre page.

      You just need to choose the appropriate settings under "Advanced Filters" to ensure the invoices you wish to print appear in the "To Be printed" page.

      Double check your Date range

      untick "Unprinted or Unsent Sales Only" if you have already printed the invoices.

      Choosing the correct Form type etc...

      • AndrewStephen's avatar
        AndrewStephen
        Valued Cover User
        4 years ago

        Hi Albare 

        Good suggestion, but not really practical when you are needing to print invoices at the front counter for customers as it takes the already slow process of printing invoices to a painfully slow process.


        You need to close out of the sales screen, load the print/email invoices screen, wait for the invoices to load (upto 10 seconds), find and tick invoice (we can have 100+ in the last), and select print wait for the invoice to print.


        Meanwhile, the customer is just staring at you think what are you doing !!  and all we can say is Sorry, MYOB did an update yesterday and broke things, again !!!! won't be long now your invoice is coming.

        Would be so much easier if MYOB doesn't break things like this, especially when the release notes make no reference to changes/bug fixes in this area.

  • Juls23's avatar
    Juls23
    Contributing User
    4 years ago

    Yes, I would like to know too, its only just with this recent update, its a huge waste of paper and ink. Fair enough for an online invoice but not necessary for Accountright user. 

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Everyone


    Thank you for your feedback on this topic.

     

    At this time, we don't have any further information that we can supply with respect to the second-page printing of invoices. Having said that, we have registered that those users that have commented on this thread (and will do in the future) are impacted by this situation. This aids us in the escalation process with the required team so that they see the impact and demand of this situation.

     

    When we have additional available we will be making that available. Although, we do understand the frustration of that second page and appreciate the time users have taken to post their feedback on this Forum.

    • AndrewStephen's avatar
      AndrewStephen
      Valued Cover User
      4 years ago

      Hi Steven_M 

      How do I register my request a credit for this month's subscription payment? and each month until it's fixed.

      We didn't ask for the update and don't want updates with BUGS like this.

      If MYOB is going to force updates on your customers, then you need to fix with the highest priority any bugs introduced in those new updates.

      Before you suggest printing invoices from the Print/Email Invoices screen, the extra time (as per the previous post) makes things even worse especially when we are busy. I would waste some much time during the day.  Its takes approx 20 seconds to bring up the list of invoices, can then take 5-10 seconds to find the invoices.
      Needs to be ticked, then Click Print then go back into the Enter Sales Screen.  All up that's 30-45 seconds wasted per sale, we are talking about 50-60 minutes per day.    Even at a basic cost to the business that's $40-50 per day is wasted.

      MYOB you need to see the big picture here are stop your half-finished new features impacting your customers.

      It appears the change was part of a bigger change for the browser version of the software that MYOB doesn't want to reverse. It now makes sense why MYOB changed the subscription to be one for live services only.

      MYOB just doesn't care about the desktop version of the software anymore. :(

      • Steven_M's avatar
        Steven_M
        Former Staff
        4 years ago

        Hi AndrewStephen 

         

        We do understand the frustration and other impacts that this particular situation has had on users. However, as indicated, we don't have any additional information that we can provide at this time. Although, we have registered that you have been impacted by this situation with the required team.

         

        In saying that, should you wish to offer further feedback on this topic or our products you are welcome to do so through our Feedback & complaints channel available through our Contact Us page.

    • Clairhowley's avatar
      Clairhowley
      4 years ago

      I'm having the same problem, increasingly frustrating.

      Please address this asap.

    • Anth08's avatar
      Anth08
      Cover User
      4 years ago

      I'll add myself as a user that is experiencing this issue. How many users do you need before you escalate the issue? 

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