Forum Discussion

4 years ago

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT I WOULD LIKE TO KNOW HOW TO STOP THIS AUTOMATIC PAYMENT / REMITTANCE PAGE, THANK YOU

Steven_M
4 years ago
Hi Everyone

Thank you for your feedback and your patience in regards to this topic.

I’m pleased to announce that the AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

sKrael

Experienced User

I have this problem too.

The second page of a printed invoice adds the "online payment" details. I cannot format or edit this.

The only way to disable this is to untick "Online payments" every time on each invoice, however this is not a satisfactory "solution".

Look forward to a resolution to this annoyance.

Albare

Trusted Cover User

4 years ago

It's probably too late for today however until the issue is fixed the best option is to print the invoices from the "Print/Email Invoices" from the "Sales" Tab of the main Command Centre page.

You just need to choose the appropriate settings under "Advanced Filters" to ensure the invoices you wish to print appear in the "To Be printed" page.

Double check your Date range

untick "Unprinted or Unsent Sales Only" if you have already printed the invoices.

Choosing the correct Form type etc...

AndrewStephen
Valued Cover User
4 years ago
Hi Albare

Good suggestion, but not really practical when you are needing to print invoices at the front counter for customers as it takes the already slow process of printing invoices to a painfully slow process.

You need to close out of the sales screen, load the print/email invoices screen, wait for the invoices to load (upto 10 seconds), find and tick invoice (we can have 100+ in the last), and select print wait for the invoice to print.

Meanwhile, the customer is just staring at you think what are you doing !! and all we can say is Sorry, MYOB did an update yesterday and broke things, again !!!! won't be long now your invoice is coming.

Would be so much easier if MYOB doesn't break things like this, especially when the release notes make no reference to changes/bug fixes in this area.
- sKrael
  Experienced User
  4 years ago
  I have found that if you simple untick the "Online payments" option on the sales screen then the additional info doesn't print. Hopppefully that's a more convenient option for some people.
  - Oringi
    Experienced Cover User
    4 years ago
    Unchecking the 'Online Payments" check box did not stop the BPay / Credit Card remittance page from printng
    for me....most of my customers have paid so this second page is useless....