Forum Discussion

4 years ago

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT I WOULD LIKE TO KNOW HOW TO STOP THIS AUTOMATIC PAYMENT / REMITTANCE PAGE, THANK YOU

Steven_M
4 years ago
Hi Everyone

Thank you for your feedback and your patience in regards to this topic.

I’m pleased to announce that the AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

AndrewStephen

Valued Cover User

Hi Albare

Good suggestion, but not really practical when you are needing to print invoices at the front counter for customers as it takes the already slow process of printing invoices to a painfully slow process.

You need to close out of the sales screen, load the print/email invoices screen, wait for the invoices to load (upto 10 seconds), find and tick invoice (we can have 100+ in the last), and select print wait for the invoice to print.

Meanwhile, the customer is just staring at you think what are you doing !! and all we can say is Sorry, MYOB did an update yesterday and broke things, again !!!! won't be long now your invoice is coming.

Would be so much easier if MYOB doesn't break things like this, especially when the release notes make no reference to changes/bug fixes in this area.

sKrael

Experienced User

4 years ago

I have found that if you simple untick the "Online payments" option on the sales screen then the additional info doesn't print. Hopppefully that's a more convenient option for some people.

Oringi
Experienced Cover User
4 years ago
Unchecking the 'Online Payments" check box did not stop the BPay / Credit Card remittance page from printng
for me....most of my customers have paid so this second page is useless....
- AndrewStephen
  Valued Cover User
  4 years ago
  Hi Steven_M
  
  Any ETA as to when this issue will be resolved. (we are now starting day 5 of this issue)
  It takes longer to print the invoices with the 2nd Page that prints, we are wasting so much paper and increased running costs of the printer.
  
  We print two (2) copies of all invoices for counter and trade sales.
  That's two wasted pages and wear & tear on the printer for every sale we do.
  That's about approx 15 cents wasted every time we print an invoice.
  On average we print 100 invoices per day which is approx $15 per day ($300 per month) or double what we pay for our subscription.
  
  Just another example of how using AccountRight is costing your customers money.
  - Combinedsaw
    Cover User
    4 years ago
    Yes I agree, exactly the same for us. Waste of time and printing etc, sorting them too
slades
4 years ago
I unticked it and it worked once, but only the once.
- Tuckaway
  Contributing User
  4 years ago
  I specifically unticked the Online payments box when recorded a new invoice, and the unwanted useless second page still printed. I note that the standard Windows print dialog didn't have the option to specify printing only the first page - it was greyed out, as though at that stage Windows doesn't know how many pages will be printed. I could print to PDF and then print only the first page, but that's an annoying waste of time.
  
  Investigating a switch to Xero is starting to look well worth the effort. Seriously, pro accounting people look at me like I have two heads when I say I still use MYOB. The price keeps going up, the ease of use isn't improving, I don't need any "new and improved", and certainly not this kind of "improved".
  - AndrewStephen
    Valued Cover User
    4 years ago
    There are a couple of workarounds for this.
    
    Print the invoice from the Print/Email Invoice screen
    
    Modify your invoice layout and replace "Invoice Type" with a text box saying "Tax Invoice"
    Save as a new Template
    (Don't save over the top of your existing template) as MYOB will fix this issue one day :)
    Create all your invoices as orders
    Select Print -> Select another Form and select the new layout.
    Even though it's an order, it will print with Tax Invoice on the printed form.
    You can then just convert the order
    
    Neither is ideal and will cost you extra time.
    You just need to decide what is a better option, wasting paper or wasting your time.