HI Shirley53.
Thank you for your post.
We are sorry to hear about your experience. In this matter, while AccountRight allows the user to view and record invoices with a service or item layout, you would not be able to edit invoices recorded in a different layout recorded in desktop software (professional, time billing, or miscellaneous). These transactions will be noted with a message when you open them in the browser and will be read only. If you need to create an invoice, it can be updated via the desktop application, which supports that layout.
I hope this helps. If you requires further assistance with this, please feel free to post again. We are more than happy to help.
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Kind Regards,
Cel