Forum Discussion
Hi Thierry888,
Thanks for the response and the update.
The error log you've attached seems to just show this certain error. I believe we need to check the full diagnostic log of your AccountRight to know more about what's causing this. Here are the following steps to collect the diagnostic log. (make sure to prompt the error again before doing this)
- Open the Run window. (Windows button + R)
- Type %localappdata% and click OK.
- A file explorer will open, and you can open the folder MYOB > AccountRight > Current > Diagnostics.
- Copy the most recent diagnostic log file named "Huxley.Application_xxxx.x.xx.xxxx.log".
- Attach the diagnostic log file to your next response.
We look forward to your response.
Thanks,
Genreve
- Thierry88811 months agoExperienced User
Hi Genreve_S
Have you had a chance to discuss this issue with an 'expert' yet?
It is very annoying to these error messages throughout the day and have to sign in again
- Genreve_S11 months agoMYOB Moderator
Hi Thierry888,
I apologize for the delay in my response and thank you for your patience.From the diagnostic log you've shared, it appears that your company file is saved in OneDrive. It's possible that the constant backups being made by OneDrive could be causing the issue you're experiencing.
Could you please try disabling the automatic backup feature in OneDrive and then restore a copy of the file? This might help us determine if this is the root cause of the problem. If the issue continues after trying this, please send an updated diagnostic log so we can investigate other potential causes of the crashes.
Looking forward to your response.
Thanks,
Genreve- Thierry88810 months agoExperienced User
Hi Genreve_S
No, it's not the roof of the problem.
We have a server version, not on cloud. also same issue.
Just wondering why we keep getting increase in the month fees, when there is an issue with the software??
Can you please get accounts team to get in touch with me. or simply a discount instead of an increase in fees??
Thanks
Thierry
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