AccountRight Application Error Report
Hi While entering sales data, I am frequently receiveing an error about something's gone wrong and accountright needs to close. This is not a one-offs anymore. I am hoping someone can direc...
Forum Discussion
Hi Genreve_S
Have you had a chance to discuss this issue with an 'expert' yet?
It is very annoying to these error messages throughout the day and have to sign in again
Hi Thierry888,
I apologize for the delay in my response and thank you for your patience.From the diagnostic log you've shared, it appears that your company file is saved in OneDrive. It's possible that the constant backups being made by OneDrive could be causing the issue you're experiencing.
Could you please try disabling the automatic backup feature in OneDrive and then restore a copy of the file? This might help us determine if this is the root cause of the problem. If the issue continues after trying this, please send an updated diagnostic log so we can investigate other potential causes of the crashes.
Looking forward to your response.
Thanks,
GenreveHi Genreve_S
No, it's not the roof of the problem.
We have a server version, not on cloud. also same issue.
Just wondering why we keep getting increase in the month fees, when there is an issue with the software??
Can you please get accounts team to get in touch with me. or simply a discount instead of an increase in fees??
Thanks
Thierry
Hi Thierry888,
Thanks for the response.
To delve deeper into this, could you please specify the exact location where your file is saved? Additionally, could you provide an updated diagnostic log? This will help us determine if the steps you've taken have resulted in any changes within the log.
We eagerly await your reply.
Thanks,
Genreve
