ACCOUNTS LIST ISSUE TOTALS WONT ADD UP CORRECTLY
Hello UniRine
I'm sorry you are experiencing this. Could you please confirm that this is happening in one of your Header Accounts, and is it just one or many? If this is the case, please give the following troubleshooting steps a try, as this can sometimes refresh the Header Account figures when they show incorrectly.
Essentially, you will be moving the detail account(s) up and back down in the accounts list to refresh the header account total.
- In the Accounts List window, click to highlight a Detail Account below the Header Account with the incorrect balance (you can only move one at a time).
- Click the 'Up' button to change the hierarchy of the Detail Account. This will move the Detail Account to not be under the Header Account.
Once the Detail Account has been moved, it should no longer be totaled in the Header Account. Repeat this for all Detail Accounts under the incorrect Header Account.
- Check the Header account balance; at this point it should be incorrect
- Move the Detail Account(s) back down under the Header Account and check the balance again. If this troubleshooting has worked, the balance should now be correct.
If the balance is still incorrect, that would indicate the file does need to come in for repair. Please take screenshots of the above process as you are doing it, as they will assist greatly if the file does need to be repaired. An image of the incorrect balance before the above steps, once the Detail Account(s) were moved, and a third screenshot indicating the balance is still incorrect after the Detail Account(s) were moved back would be ideal.
As to the Leave Entitlements issue, could you provide a few more details there? Has this recently started happening and is it for one or all employees? I would begin by checking the Entitlements in the Pay History of the employee card to ensure that nothing has been changed there in error, as this is where the figures would be pulled from for the payslips.
