Forum Discussion

Sherre's avatar
Sherre
Contributing User
9 months ago

Chart of Account sub-totals incorrect

Using AccountRight Plus AU 2024.2.0 Build 2024.2.1.3 and the chart of accounts is showing incorrect sub-total amounts in the header accounts.

 

I've tried moving the detail accounts Up/Down but this has not fixed the issue.

 

Appreciate some help in getting this resolved.

 

Thanks

  • Hi Sherre

     

    Thanks for posting here in the forum. 

     

    I appreciate you for troubleshooting beforehand. In my understanding, you followed the steps outlined in this other thread. I tried a couple fixes in my end that can hopefully fix your issue. If it persists after checking this time, you can try the fix shown in the other thread again or update the value from the header itself. 

     

    Here are the steps for the latter.

    1. Make a backup of your file. 
    2. Click the arrow next to the header account.
    3. Change the Header account to a Detail account.
    4. Under the Details tab change the Tax Code to N-T.
    5. Click OK.
    6. Click the arrow next to the header account.
    7. Change the Detail Account to a Header account.
    8. Select the first account that should be under the header account and click Down.
    9. Using the Down button move all other accounts that should be under the header account.

    If you require any further assistance, let us know. 

     

    Otherwise, If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Sherre

     

    Thanks for posting here in the forum. 

     

    I appreciate you for troubleshooting beforehand. In my understanding, you followed the steps outlined in this other thread. I tried a couple fixes in my end that can hopefully fix your issue. If it persists after checking this time, you can try the fix shown in the other thread again or update the value from the header itself. 

     

    Here are the steps for the latter.

    1. Make a backup of your file. 
    2. Click the arrow next to the header account.
    3. Change the Header account to a Detail account.
    4. Under the Details tab change the Tax Code to N-T.
    5. Click OK.
    6. Click the arrow next to the header account.
    7. Change the Detail Account to a Header account.
    8. Select the first account that should be under the header account and click Down.
    9. Using the Down button move all other accounts that should be under the header account.

    If you require any further assistance, let us know. 

     

    Otherwise, If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

    • Sherre's avatar
      Sherre
      Contributing User

      Thanks Genreve, the suggested fix solved the issue.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator

        Hi Sherre

         

        I'm glad to hear that the suggested fix resolved the issue! I'll be closing this thread now.

         

        Feel free to post again anytime you require further assistance.

         

         

        Kind regard,

        Shella

  • Hi there, this also fixed my issue (thank you), except for one thing...the 1-0000 "ASSETS" account cannot be edited, yet is still incorrect. Any ideas?