Hi Cel,
The time out error occurs in both the online version and the local version. Since it is a client file I can't make any changes to their system. Is there another solution?
Hi Giovanna1
The time out extender is applied to the application software when using the desktop or server application (whether company file is local or online). So you can apply it to your application and it may assist when accessing the online file via the application. It won't make any difference when accessing the online file via browser though.
If this fails, the only remaining option is to make a backup, restore locally to generate the report from the local copy. You can then continue with the BAS etc in the online file, including fixing any issues identified when running the reports.
You should also check the file size while the file is local. This is likely the cause, MYOB doesn't handle larger files too well. If the file is large (say over 1 GB - MYOB used to use 500 MB as a guide earlier) client should consider starting a new file or getting the file purged to reduce its size. With old data removed from the file, both of these reports generate considerably quicker - I speak from experience.
Hope this helps
Gavin
