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PRSquire's avatar
PRSquire
Experienced Cover User
5 years ago
Solved

accrual v transaction

On a receivables reconciliation [Summary] I have a member who according to MYOB owes $10.01 Total Due 0 - 30 31 - 60 61 - 90 90+ $10.01 $0.00 $0.00 $0.00 $10.01   On the correspon...
Reports
Sales
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi PRSquire 

     

    The Recieve Payments window will show both open invoices and orders (and closed transactions if the option is enabled).

     

    When you record an order no accounts are affected and thus the Find Transactions window will not show anything until that order is converted into an invoice. A user can make a payment on an order, however, it is placed into a deposit situation where the payment is placed into holding until the invoice is converted to an invoice.

     

    Looking at the original screenshots you have provided, it looks like that deposit transaction hasn't quick carried across for one reason or another and thus leaving a difference. Deleting that transaction and redoing should bring across the transaction as intended. However, do let us know if you are still encountering that situation after re-doing that payment so we can investigate further.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi PRSquire 


According to the Receivable Reconciliation [Detial] report that $10.00 amount is coming from Invoice # 10360. So we can investigate further getting the Find transactions/history for that transaction would be required. 

PRSquire's avatar
PRSquire
Experienced Cover User
5 years ago

Thanks Steven

Find Transaction 10360.jpg shows inv 10360. It details a payment of CR001008

Transaction details.jpg expands CR001008 

 

There are 3 invoices 10071 $190.49 ; 10174 $55 ; 10360 $55; Total $300.49

The customer paid $300.48

 

It shows a $10 payment as both a credit and a debit. This seems to be where the issue lies. No other payment as been shown this way.

 

 

 

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi PRSquire 

     

    Have you tried taking a backup of the company file and deleting the payment before re-entering it? Does that impact the situation with that customer's balance?

    • PRSquire's avatar
      PRSquire
      Experienced Cover User
      5 years ago

      Thats that seem to do the trick. One question though. When I went to re-enter the payment I noticed that invoice 10071 had a status of order for $10 but if I clicked on this to view it there was nothing there.

      Could this have been the issue ?

      and why would it appear ?

       

      regards

       

      Phil

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi PRSquire 

         

        The Recieve Payments window will show both open invoices and orders (and closed transactions if the option is enabled).

         

        When you record an order no accounts are affected and thus the Find Transactions window will not show anything until that order is converted into an invoice. A user can make a payment on an order, however, it is placed into a deposit situation where the payment is placed into holding until the invoice is converted to an invoice.

         

        Looking at the original screenshots you have provided, it looks like that deposit transaction hasn't quick carried across for one reason or another and thus leaving a difference. Deleting that transaction and redoing should bring across the transaction as intended. However, do let us know if you are still encountering that situation after re-doing that payment so we can investigate further.

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