Forum Discussion

PRSquire's avatar
PRSquire
Experienced Cover User
4 years ago

accrual v transaction

On a receivables reconciliation [Summary] I have a member who according to MYOB owes $10.01 Total Due 0 - 30 31 - 60 61 - 90 90+ $10.01 $0.00 $0.00 $0.00 $10.01   On the correspon...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi PRSquire 

     

    The Recieve Payments window will show both open invoices and orders (and closed transactions if the option is enabled).

     

    When you record an order no accounts are affected and thus the Find Transactions window will not show anything until that order is converted into an invoice. A user can make a payment on an order, however, it is placed into a deposit situation where the payment is placed into holding until the invoice is converted to an invoice.

     

    Looking at the original screenshots you have provided, it looks like that deposit transaction hasn't quick carried across for one reason or another and thus leaving a difference. Deleting that transaction and redoing should bring across the transaction as intended. However, do let us know if you are still encountering that situation after re-doing that payment so we can investigate further.