Forum Discussion

Givemeabreak's avatar
Givemeabreak
Contributing Cover User
2 years ago

Aged Receivables and Payables reports not opening

Hi,   We have been unable to open either of the Aged reports for a month or so now.  There has been an update during this time and the problem didn't fix.   Please let me know if there is a proce...
Givemeabreak's avatar
Givemeabreak
Contributing Cover User
2 years ago

Hi mike 

 

Thank you for this temporary fix, we have been using that report while waiting on this to be fixed.  We use this report to chase up clients and there is not an option to add the customer terms to the report as there is with the Aged report.

 

It looks like it is a data issue with the file and I am not sure how to get MYOB to look at our file.  I work for many clients with MYOB and only this client has a problem with these reports.

 

Regards

Andrea Kreymborg

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Givemeabreak 

 

Thank you for your post. and sorry for replying late. 

 

If your still needing help with your concern in Aged Receivables and Payables reports and as for Mike_James, yes you need to run a Receivables reconciliation reports. And for an added information. AccountRight has 2 sets of ageing reports:

 

  • The Aged receivables reports will age All open transaction in the company file will be aged as of the date you enter.
  • The receivables reconciliation reports will age transactions up to the date of entry.

These reports are located in Report>>Sales>>Ageing (right underneath the Aged Receivables (Summary) and Aged Receivable (detail) reports. 

 

I understand you run an Aged Receivables [detail] report, which I believe based on your post resolves the problem. However, if you still have the issue, you may send us a Private Message with this details to furtherly check on your account and to assist you properly. 

 

  • Serial Number
  • Company Name
  • First and Last name of the primary contact
  • Company Data File ID# - help>>About AccountRight
  • Email Address associated to this account/you use when you log in to your account.

 

If you need further assistance with this, Please feel free to post again and we're happy to assist you. 

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

 

Best Regards, 

Cel

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.