Forum Discussion

LWK's avatar
LWK
Cover User
2 years ago

An unbalanced transaction may not be recorded.

I have attempted to allocate a bank feed transaction many times but continue to receive the message, "an unbalanced transaction may not be recorded.  I have triple-checked the transaction and it is d...
sona03's avatar
sona03

I am facing same problem

jpcen's avatar
jpcen
2 years ago

Same. Never had this issue before today. Have encountered it twice today with split payments. No problem saving without split.  But any split payment has this error

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    Hi all, I've seen a post on the forum which suggests (where applicable) manually recalculating the GST, via the arrow next to the GST total,  then record the transaction. 

     

    In v19 days we tried not to use that option as it affected GST returns. Hopefully not now. 

    • jpcen's avatar
      jpcen
      2 years ago

      manually recalulating the gst doesn't seem to be an option in the app

  • jpcen's avatar
    jpcen
    2 years ago

    I've been able to get around this issue by allocating the entire payment to one account in the app, then going into AR desktop version and completing the split there. Obviously, this will only work if you have the AR desktop version...

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