Forum Discussion

LWK's avatar
LWK
Cover User
2 years ago

An unbalanced transaction may not be recorded.

I have attempted to allocate a bank feed transaction many times but continue to receive the message, "an unbalanced transaction may not be recorded.  I have triple-checked the transaction and it is d...
Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi Everyone,

 

Thanks for your posts. This is something that has been raised with our product teams and they are currently investigating, in the meantime they have advised of one of the two work arounds below:

  1. Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
  2. Enter a spend money or receive money transaction instead and match it to the bank feed transaction

 

Additionally, I have indicated to our team that you've been impacted by this situation.

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