Hi PrecisionAJ,
Thank you for getting back to us and providing an update.
Generally, the cause of this error message that you received is due to 3 decimal places in the line item causing the transaction to be unbalanced, Have you tried to check into the amounts field and manually re-enter amounts? This should bypass this message.
Please let me know how you go on this issue. If you still need assistance, please feel free to create a new post. We are more than happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi there,
I’m facing exactly the same issue/receiving the same error message.
it does balance and yes, I can see 6 decimal places in the AUD adjusted price but I can’t change that field…. The price field I can change (in a foreign currency has only 2 decimal places). So what can I do?
help?
Hey stquinn23,
The AUD adjusted price is calculated based on the exchange rate and foreign currency price, so it can't be directly edited. However, you can adjust the unit price by 0.001 to fine-tune the AUD adjusted price as needed. If this still doesn't solve your issue, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
