Forum Discussion

Leeroy234

2 months ago

App not loading

My MYOB app will not load after I have entered my password, just crashes?? Recently the app updated on an iPhone 16pro

Earl_HD

MYOB Moderator

2 months ago

Hi ALL,

Currently, there are no reported issues on the backend that might be causing this problem. To fix this, further troubleshooting may be needed. Here are some steps you can try:

Reinstall the App: Uninstall the MYOB app and then reinstall it from the App Store.
Restart Your iPhone: Sometimes, a simple restart can resolve app issues.

If the issue persists, please reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MYOB Support or by submitting a support case at MYOB Account.

Regards,
Earl

AG90
2 months ago
Hello Earl,
I have uninstalled the app and reinstalled and now it logs in. I now have lost all my customer data. When I try create an invoice, i have no card files to select from. An error shows "Something's gone wrong. Tap below to try again" and nothing happens.

Regards,
Andrew
- Isaiah_C
  MYOB Moderator
  2 months ago
  Hi AG90,
  
  To assist you further, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They will be able to investigate the issue in more detail and provide the necessary guidance.
  
  Regards,
  
  Sai
  - OldieLearner51
    Contributing User
    23 days ago
    MOCA is useless as a help tool!
    As we travel a lot for our business, using the app on the phone has been very useful.
    This stinks to keep charging us more but no support or solutions for those of us that rely on the app!!!!
    Ill be another customer leaving MYOB!!!!