Invoices stuck 'loading'

They should be calling in the staff required to fix such a major issue. I go out to jobs during the week and do my invoicing outside normal business hours.  It just shows a total lack of care for their customers. 

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RuthB wrote:

Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message "loading", followed by "oops something went wrong, try again later or contact customer service".  I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service.  I then waited for 1 hour and 47 minutes to have my call addressed.

 

The operator told me the problem was known to MYOB since Saturday and that it "might be fixed as early as Monday when more resources are available".  This is infuriating at so many levels.  Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue.  Argghhhhh.  And secondly, not good enough to say "we don't have enough resources to fix it on the weekend" - I am paying to use this service 24/7.  Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go.  To quote a famous Aussie ad, NOT HAPPY JAN.

 

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where do you find the services page that shows the outages?

Having same issues here

Same old story with MYOB. Quick to take your money 

SLOW TO FIX THE PROBLEM

I experiene the same issue - it's definitely an MYOB problem.

Closed the browser, cleared the cookies, tried different browser.

If yuo wait long enough message appears:

I'm having the same problem, do you think it's worth entering my invoices in the hope I can just email them when the problem is fixed OR am I wasting my Saturday afternoon??

When we try and open invoices we just get the circle going around and around and won't open. It's not our Wifi as everything else is working, we can't send invoices out. Started happening yesterday afternoon and still happening 24 hours later

Im having the same issue. Invoices wontg open and I get "network request failed" when trying to email.

Average effort MYOB Sunday is Invoice day for me very inconvenient

me tooooo, it just keep loading and then failed

trying to be money from customers by Christmas but could not issue any sales invoices...

This shoud be treated as an emergency yet noone from MYOB seems care.

Couldn't agree more. 

I am so surprised the MYOB status page shows verything normal and there is no way to lodge a ticket to their support team for this kind of emergency. 

I cant open invoices either, need to send, or we wont get paid

Invoices cant be saved or previous invoices retrieved.

Other functions of MYOB appear to be working, just the invoice component.

A glitch with the software?

Im in the same boat. When need some response from MYOB!!

Same! Has been happening all day to me! I can't open any of my invoices but I can open quotes!

Yep having the same problem. It has been like this for a couple of hours now.

Same issue here, can't open any old invoices. Open or Closed 

Hi Fazza,

I have been experiencing the same problem all weekend and have tried different browsers, different devices to no avail, invoices still won't load.

How do you email to yourself if you can't open them?  I can't see anywhere in the Invoice list that will allow me to email the invoice.

What am I missing?

SAME

Having the same problem, have you found a solution? Thanks