I'm the Treasurer of an NFP that uses MYOB Business Lite for its bookkeeping. Today, our MYOB Business Lite account is getting stuck 'loading' whenever I attempt to open an invoice. Is there an issue with MYOB's server or the software? How do I ensure it is fixed pronto so that I can complete my tasks during the hours I have available for my volunteer work for the NFP?
Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message "loading", followed by "oops something went wrong, try again later or contact customer service". I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service. I then waited for 1 hour and 47 minutes to have my call addressed.
The operator told me the problem was known to MYOB since Saturday and that it "might be fixed as early as Monday when more resources are available". This is infuriating at so many levels. Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue. Argghhhhh. And secondly, not good enough to say "we don't have enough resources to fix it on the weekend" - I am paying to use this service 24/7. Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go. To quote a famous Aussie ad, NOT HAPPY JAN.
They should be calling in the staff required to fix such a major issue. I go out to jobs during the week and do my invoicing outside normal business hours. It just shows a total lack of care for their customers.
Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message "loading", followed by "oops something went wrong, try again later or contact customer service". I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service. I then waited for 1 hour and 47 minutes to have my call addressed.
The operator told me the problem was known to MYOB since Saturday and that it "might be fixed as early as Monday when more resources are available". This is infuriating at so many levels. Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue. Argghhhhh. And secondly, not good enough to say "we don't have enough resources to fix it on the weekend" - I am paying to use this service 24/7. Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go. To quote a famous Aussie ad, NOT HAPPY JAN.
where do you find the services page that shows the outages?
I'm having the same problem, do you think it's worth entering my invoices in the hope I can just email them when the problem is fixed OR am I wasting my Saturday afternoon??
When we try and open invoices we just get the circle going around and around and won't open. It's not our Wifi as everything else is working, we can't send invoices out. Started happening yesterday afternoon and still happening 24 hours later
This lastest issue with invoicing and the lack of action from MYOB only enforces to me their attitude towards their customers. This issue should have been treated with the utmost urgency, but instead we got very little. No notification or acknowledgement of the problem. No Extra resources called in to fix the problem, but instead wait til Monday when more staff are availible. Customers left in the dark as to what is happening. As much as it pains me to think of going elsewhere, thinking that it will improve, Im seeing the opposite. The service they provide needs to be reliable and secure . It an important sevice that people need to have trust in. Our livelihoods depend on a service that works and is dependable. Please MYOB. Lift your game.
Me too!: smileymad: This is a real problem. I have rebooted the computer and tried different browsers but only got the same result. What is going on MYOB?
same here sunday 27 nov 2122. Created an invoice and I can see it in the invoices list. If I click on the individual invoice it just llops in the loading sequence.
The most egregious part of this is there's clearly no one monitoring their software, or these forums. The service status doesn't even acknowledge there's an issue, when clearly it is widespread.
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Invoices stuck 'loading'","moderationData":{"__ref":"ModerationData:moderation_data:793027"},"body":"
Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message \"loading\", followed by \"oops something went wrong, try again later or contact customer service\". I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service. I then waited for 1 hour and 47 minutes to have my call addressed.
The operator told me the problem was known to MYOB since Saturday and that it \"might be fixed as early as Monday when more resources are available\". This is infuriating at so many levels. Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue. Argghhhhh. And secondly, not good enough to say \"we don't have enough resources to fix it on the weekend\" - I am paying to use this service 24/7. Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go. To quote a famous Aussie ad, NOT HAPPY JAN.
Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message \"loading\", followed by \"oops something went wrong, try again later or contact customer service\". I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service. I then waited for 1 hour and 47 minutes to have my call addressed.
The operator told me the problem was known to MYOB since Saturday and that it \"might be fixed as early as Monday when more resources are available\". This is infuriating at so many levels. Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue. Argghhhhh. And secondly, not good enough to say \"we don't have enough resources to fix it on the weekend\" - I am paying to use this service 24/7. Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go. To quote a famous Aussie ad, NOT HAPPY JAN.
They should be calling in the staff required to fix such a major issue. I go out to jobs during the week and do my invoicing outside normal business hours. It just shows a total lack of care for their customers.
They should be calling in the staff required to fix such a major issue. I go out to jobs during the week and do my invoicing outside normal business hours. It just shows a total lack of care for their customers.
Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message \"loading\", followed by \"oops something went wrong, try again later or contact customer service\". I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service. I then waited for 1 hour and 47 minutes to have my call addressed.
The operator told me the problem was known to MYOB since Saturday and that it \"might be fixed as early as Monday when more resources are available\". This is infuriating at so many levels. Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue. Argghhhhh. And secondly, not good enough to say \"we don't have enough resources to fix it on the weekend\" - I am paying to use this service 24/7. Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go. To quote a famous Aussie ad, NOT HAPPY JAN.
where do you find the services page that shows the outages?
Today (Sunday 27 November) I tried to raise invoices, and just kept getting the message \"loading\", followed by \"oops something went wrong, try again later or contact customer service\". I kept trying for over 3 hrs, using 2 different browsers with no luck , and having checked the MYOB outages and service issues page and seen that there were no reported issues, I contacted customer service. I then waited for 1 hour and 47 minutes to have my call addressed.
The operator told me the problem was known to MYOB since Saturday and that it \"might be fixed as early as Monday when more resources are available\". This is infuriating at so many levels. Firstly, if it's a known issue then why not put it on the service issues page so I did not waste 3 hours trying and nearly 2 hrs on hold over a known issue. Argghhhhh. And secondly, not good enough to say \"we don't have enough resources to fix it on the weekend\" - I am paying to use this service 24/7. Plus I am going overseas on holidays tomorrow and need to get my invoices out before I go. To quote a famous Aussie ad, NOT HAPPY JAN.
where do you find the services page that shows the outages?
I experiene the same issue - it's definitely an MYOB problem.
Closed the browser, cleared the cookies, tried different browser.
If yuo wait long enough message appears:
Something went wrong
Try refreshing your browser If the issue persists, contact MYOB support
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I'm having the same problem, do you think it's worth entering my invoices in the hope I can just email them when the problem is fixed OR am I wasting my Saturday afternoon??
I'm having the same problem, do you think it's worth entering my invoices in the hope I can just email them when the problem is fixed OR am I wasting my Saturday afternoon??
When we try and open invoices we just get the circle going around and around and won't open. It's not our Wifi as everything else is working, we can't send invoices out. Started happening yesterday afternoon and still happening 24 hours later
When we try and open invoices we just get the circle going around and around and won't open. It's not our Wifi as everything else is working, we can't send invoices out. Started happening yesterday afternoon and still happening 24 hours later
This lastest issue with invoicing and the lack of action from MYOB only enforces to me their attitude towards their customers. This issue should have been treated with the utmost urgency, but instead we got very little. No notification or acknowledgement of the problem. No Extra resources called in to fix the problem, but instead wait til Monday when more staff are availible. Customers left in the dark as to what is happening. As much as it pains me to think of going elsewhere, thinking that it will improve, Im seeing the opposite. The service they provide needs to be reliable and secure . It an important sevice that people need to have trust in. Our livelihoods depend on a service that works and is dependable. Please MYOB. Lift your game.
This lastest issue with invoicing and the lack of action from MYOB only enforces to me their attitude towards their customers. This issue should have been treated with the utmost urgency, but instead we got very little. No notification or acknowledgement of the problem. No Extra resources called in to fix the problem, but instead wait til Monday when more staff are availible. Customers left in the dark as to what is happening. As much as it pains me to think of going elsewhere, thinking that it will improve, Im seeing the opposite. The service they provide needs to be reliable and secure . It an important sevice that people need to have trust in. Our livelihoods depend on a service that works and is dependable. Please MYOB. Lift your game.
Me too!: smileymad: This is a real problem. I have rebooted the computer and tried different browsers but only got the same result. What is going on MYOB?
Me too!: smileymad: This is a real problem. I have rebooted the computer and tried different browsers but only got the same result. What is going on MYOB?
same here sunday 27 nov 2122. Created an invoice and I can see it in the invoices list. If I click on the individual invoice it just llops in the loading sequence.
same here sunday 27 nov 2122. Created an invoice and I can see it in the invoices list. If I click on the individual invoice it just llops in the loading sequence.
The most egregious part of this is there's clearly no one monitoring their software, or these forums. The service status doesn't even acknowledge there's an issue, when clearly it is widespread.
The most egregious part of this is there's clearly no one monitoring their software, or these forums. The service status doesn't even acknowledge there's an issue, when clearly it is widespread.
Wrote to them to complain about something last week.
Received an email saying we'll get back to you In 5 business days.
Received a generic email back 7 days later.
Useless!! what are we paying for??
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Hi Everyone
\n
Users should now be able to access and record invoices as intended with the MYOB Business platform. Our team will continue to monitor that situation going forward.
\n
\n
Once again, we sincerely do apologise for the delay in getting this matter investigated and the inconvenience this may have caused.
Users should now be able to access and record invoices as intended with the MYOB Business platform. Our team will continue to monitor that situation going forward.
\n
\n
Once again, we sincerely do apologise for the delay in getting this matter investigated and the inconvenience this may have caused.
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