Invoices stuck 'loading'

This lastest issue with invoicing and the lack of action from MYOB only enforces to me their attitude towards their  customers. This issue should have been treated with the utmost urgency, but instead we got very little. No notification or acknowledgement of the problem. No Extra resources called in to fix the problem, but instead wait til Monday when more staff are availible. Customers left in the dark as to what is happening. As much as it pains me to think of going elsewhere, thinking that it will improve, Im seeing the opposite. The service they provide needs to be reliable and secure . It an important sevice that people need to have trust in. Our livelihoods depend on a service that works and is dependable. Please MYOB. Lift your game.