Recent Posts & Replies
Calendar dropdown not responding
Hi, for the last week or two I cant enter / change calendar days by clicking with my mouse. This includes clicking the right & left arrows. Nothing responds - the calendar just collapses back and shows the date already entered. I can overtype but it's getting frustrating. Ive tried in both Safari and Chrome, and checked my operating system currency. Like I said - it worked fine but now doesn't work at all.
MYOB Online Payment Reconciliation
MYOB online payments has just been activated on our account and several customers have unknowingly paid invoices via this method. It seems that MYOB allocates payment to the invoice as soon as it is paid, so how do I correctly allocate the bulk deposit from MYOB in the bank transactions?3 Things Connected Accounts Can (and Can’t) Do for You
Managing your business finances can be a headache, but what if you could take some of that stress off your plate? Connecting Solo to your bank account helps you keep your records up to date, improves financial visibility, and reduces manual admin—saving you time to focus on what you do best. ✅ What Connected Accounts Can Do Automate Transaction Imports No more manually entering each transaction—when your bank is linked, your transactions flow straight into Solo, keeping everything up to date and reducing human error. Speed Up Bank Reconciliation Matching up your invoices, expenses, and payments can be a real time drain. With a connected account, Solo automatically helps match transactions, cutting down on the work-work. Hint: make sure you click that final match button! Give You Real-Time Cash Flow Insights Knowing where your money is coming from (and where it’s going) is key to running your business. A connected account gives you a clear, real-time view of your cash flow so you can plan ahead with confidence. ❌ What Connected Accounts Can’t Do Create and Send Invoices Just because money is coming in doesn’t mean an invoice magically appears. You still need to send invoices (either through Solo or another method) to keep your payments on track. Upload and Manage Receipts Connected accounts show you transactions, but they won’t store your receipts for tax time (we’re not mind readers—yet!). You’ll still need to upload and attach them manually. Categorise Every Transaction Perfectly Solo is smart, but sometimes it needs a little help. You’ll want to review and tweak categories, especially for more complex expenses, to make sure everything is accurate. 🔍 What About Historical Transactions? We know some Solmates want to see past transactions, and we’ve got you—our devs are already on it! But don’t worry, everything you’ve done in the last few months is still in your account. Just make sure you’ve got invoices and receipts handy—your accountant (and future you) will thank you. 💡 The Bottom Line Connected accounts make life easier, but they don’t replace good bookkeeping. Stay on top of invoices, receipts, and transaction reviews, Solo will have your back helping you run your business with less hassle.Connected Accounts - Getting Started
We’d love to say linking your bank to Solo is effortless, but the reality is that some banks are still catching up with open banking. Every bank operates a little differently, but we’ve done the legwork to help make the process as smooth as possible for you. There’s a lot of info here, but don’t worry—we’ll walk you through it step by step. So, grab a coffee, take a deep breath, and let’s get started! Wait, What Is Open Banking? Open banking lets you securely share your financial data with trusted apps like Solo. It’s part of the Consumer Data Right (CDR), regulated by the ACCC, ensuring your data is protected and shared only with your consent. When enabled, your banking data syncs into the Connected Accounts section of Solo, making it easier and safer to manage your finances. Before You Begin: A Quick Checklist Your account is more likely to connect smoothly if: ✅ It’s open banking-ready (most new accounts are!) ✅ Your bank has your up-to-date contact details (no old emails from 2009) ✅ You’re using a currently supported banking product Step-by-Step: Getting Connected Check Your Bank Details First (Trust Us, It’ll Save You Time) Your bank will verify your identity before allowing data sharing, so make sure they have: Your current mobile number (for security verifications) Your updated email address Your correct ID details 💡 Why this matters: Most connection issues happen because banks have outdated contact details. Fixing this first can save you from headaches later. Special Account Types Joint Accounts Everyone needs to give the green light to share data. Approval is usually done via your bank's online platform. Any account holder can pull the plug on sharing at any time. Business Accounts The designated reps need to approve the connection. Managed through your business banking platform. Older Accounts If your account was opened before open banking kicked off, double-check: Is your banking product still available? Do you need to upgrade to a newer version? Does your bank even support open banking yet? (Some are still catching up!) Getting Your Bank Account Open Banking-Ready To enable data sharing, follow these steps: Log in to your bank’s mobile app or internet banking. Look for "open banking," "data sharing," or "consumer data right." Give permission to accredited third-party providers (that's us!). Manage your sharing settings anytime via your bank’s Consent Dashboard. Is your bank asking for an OTP, but it’s not coming through? OTPs are handled entirely by your bank, not Solo, so if you’re not receiving one, it’s worth checking that your contact details are up to date with them. Still no luck? Reach out to your bank, and if needed, escalate to higher support—they’re the only ones who can fix it! Talking to Your Bank? Here’s What to Ask Not all banks have fully embraced open banking yet. If you’re running into trouble, it’s worth checking with your bank. Ask them: Is Open Banking enabled for my account? If not, when will it be available? Still need a hand? Drop a comment below or reach out to our digital assistant in the app to connect with a Community Lead for extra support. And when you're all set, be sure to check out our Learn page for a step-by-step video on how Connected Accounts work in Solo!Reimbursements: How-To
This article provides a step-by-step guide for Solo users who need to manage client reimbursements efficiently. It explains how service providers can categorise purchases made on behalf of clients, ensuring smooth reimbursement. The process involves setting up two new categories—Reimbursement Expense and Reimbursement Income—and properly recording transactions. An example scenario of a virtual assistant buying a hairdryer for a client illustrates how to track expenses and invoice clients correctly. The article also highlights the importance of using the correct tax codes and consulting an accountant for personalised advice.Taxation of extra pay when employment ends
Hi, The release notes for MYOB payroll desktop version 2025.1 included the above note re: taxation of extra pay when employment ends. The extract notes the change to the annualised calculation to now be based on two weeks instead of four weeks; however, the IRD website is still stating the calculation is to be based on four weeks? MYOB - can you please advise where this change was initiated from? Also, the old calculation of 4 weeks was multiplied by 13 - are you now suggesting the two weeks to be multiplied by 26 instead?🚀 Solo sign up not working? Lets fix it!
1 MIN READ Hey Solmates! 👋 We’ve heard that some of you might be running into issues completing your Solo onboarding or logging in. If that’s you, we want to help! Drop a comment below. The more details you can share, the quicker we can solve it. Thanks for your patience—we’ve got your back! 💪🚨 Bug Detected! 🚨
1 MIN READ 🚨Heads-up for all our new Solmates🚨 If you’ve just signed up and are trying to log into the app but keep seeing a "Solo subscribers only" message (screenshot below) – you’re not alone! It looks like you’ve stumbled into a bug we’re investigating. Our team is on it and working hard to fix it! 🛠️ If you’re experiencing this issue, drop a comment below 👇we’d love to help you! P.S. If you're having trouble signing in but this isn’t the issue you’re seeing, check out our help page here: MYOB Solo Sign-In Help.
