Forum Discussion

Leeroy234's avatar
Leeroy234
2 months ago

App not loading

My MYOB app will not load after I have entered my password, just crashes?? Recently the app updated on an iPhone 16pro
AG90's avatar
AG90

Hello Earl,

I have uninstalled the app and reinstalled and now it logs in. I now have lost all my customer data. When I try create an invoice, i have no card files to select from. An error shows "Something's gone wrong. Tap below to try again" and nothing happens.

 

Regards,

Andrew

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi AG90,

 

To assist you further, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They will be able to investigate the issue in more detail and provide the necessary guidance.

 

Regards,

Sai

  • OldieLearner51's avatar
    OldieLearner51
    Contributing User
    23 days ago

    MOCA is useless as a help tool!

    As we travel a lot for our business, using the app on the phone has been very useful.

    This stinks to keep charging us more but no support or solutions for those of us that rely on the app!!!!

    Ill be another customer leaving MYOB!!!!

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