Forum Discussion

Leeroy234's avatar
Leeroy234
5 days ago

App not loading

My MYOB app will not load after I have entered my password, just crashes?? Recently the app updated on an iPhone 16pro
AG90's avatar
AG90

Hello Earl,

I have uninstalled the app and reinstalled and now it logs in. I now have lost all my customer data. When I try create an invoice, i have no card files to select from. An error shows "Something's gone wrong. Tap below to try again" and nothing happens.

 

Regards,

Andrew

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 days ago

Hi AG90,

 

To assist you further, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They will be able to investigate the issue in more detail and provide the necessary guidance.

 

Regards,

Sai

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