"Applied to date" amount has 3 decimal places but payment didn't - leaves balance that can't be paid
- 4 years ago
Hi SusieP
Based on the screenshots you have provided our initial recommendation would be to delete the payments and redoing them. The reason for that is you have an unusual value listed in the Applied to Date field, deleting those payments and redoing them should remove that unusual value giving you 2 decimal places as intended thus removing that remaining balance.
I understand that you couldn't delete that due to reconciled, while it is not advisable in normal behaviour, you can delete a reconciled transaction. This is like deleting any other transaction (open the transaction and select Edit>>Delete transaction). Once that transaction has been re-entered you just want to include that in your next reconciliation OR undo those reconciliations back to that one and re-reconcile those transactions.