Forum Discussion

Mummsy's avatar
Mummsy
Experienced Cover User
9 months ago
Solved

Apply an overpayment to a different customer

A customer has overpaid an invoice (in March 2023) and this has been applied and reconciled with a credit in place. This customer runs multiple businesses under different names, and now has requested...
  • Genreve_S's avatar
    Genreve_S
    9 months ago

    Hi Mummsy, 


    Thanks for posting your concern in the forum.

     

    I understand how uncommon this scenario is. In my understanding, we are trying to apply credits from a customer to another customer's invoice in the file. Unfortunately, the application does not have a feature specific to this scenario. You could create a clearing account to refund the overpayment and pay the other customer using that clearing account, but I would suggest seeking advice from an accountant with this since this is considered financial advice. 

     

    Let us know if you require any further assistance with this. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi Mummsy, 


Thanks for posting your concern in the forum.

 

I understand how uncommon this scenario is. In my understanding, we are trying to apply credits from a customer to another customer's invoice in the file. Unfortunately, the application does not have a feature specific to this scenario. You could create a clearing account to refund the overpayment and pay the other customer using that clearing account, but I would suggest seeking advice from an accountant with this since this is considered financial advice. 

 

Let us know if you require any further assistance with this. 

 

Thanks,
Genreve