Forum Discussion

mayfield's avatar
mayfield
Experienced User
4 years ago
Solved

applying credit to outstanding invoice new zealand

I have a new zealand customer who has a credit on one invoice, but I cannot apply this to another outstanding invoice they have because when I go to the "returns & credits" tab, it does not show ther...
Sales
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi mayfield 

     

    Thank you for attaching the screenshots. It appears we may have to run a script to fix the issue. So we can organize this, can you please send me your serial number and company file name by a Private Message.

Komal_S's avatar
Komal_S
MYOB Moderator

Hi mayfield 


Generally, the credit would appear under the Returns and Credits tabs if it has been created in the system either by entering a negative sale or by applying overpayment to a previously entered sale as explained in the Customer Returns help article. If you have already done that, please attach a screenshot of that sale so we can investigate further on why it's not appearing as it should. 

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi mayfield 

     

    Thank you for attaching the screenshots. It appears we may have to run a script to fix the issue. So we can organize this, can you please send me your serial number and company file name by a Private Message.

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