Forum Discussion

PGAdam's avatar
PGAdam
3 months ago

AR cannot drag to move internal windows around anymore, it can only expand or shrink

It happened since last update. I've tried multiple laptops and it still the same.    Once your mouse stays on the top bar it becomes a expand/shrink arrows but the windows cannot be moved around an...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi Maharjanbimal,

 

There haven't been any reported issues with moving windows in AccountRight. I can also move internal windows around my screen without any problems. To fix this unusual behavior, I suggest clearing your AccountRight cache.

 

Cheers,

Princess

Maharjanbimal's avatar
Maharjanbimal
Contributing User
10 days ago

Thank you, Princess, for your suggestion. I tried it but it still didn't work. If I move MYOB window to laptop, it works fine. Once I drag it to external monitor, I cannot move internal windows, it only shrink or expand. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    10 days ago

    Hi Maharjanbimal,

     

    Thanks for trying my suggestion! The issue might be related to how Windows handles multiple displays. Since AccountRight internal windows are working fine on our end, I recommend checking your Windows display settings to ensure your external monitor is set up correctly and restarting your graphics drivers. It's best to speak with your IT for more assistance.

     

    Cheers,

    Princess

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