Forum Discussion

LindaTee's avatar
LindaTee
Experienced User
2 years ago

Attached a Detailed Job to another Detail job. Need this to be reversed.

Hi Team,    Need help. I made an error by adding a Detailed Job to another Detailed job.    When I tried to remove the "Sub Job for" I get the error of "The Job Number and Sub-job values cannot b...
  • LindaTee's avatar
    LindaTee
    2 years ago

    Hi Earl_HD , 

     

    Notifying, removing it or deleting it gives me an error. 

    The errors varied depending on what I am doing.

    So I managed to get this resolved via MYOB DFR Team. They had to repair my company file. 

    As mentioned above in my initial post, the error stem from attached a detailed job to another detailed job. The only way to fix it if the repair the file. 

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi LindaTee,

Thank you so much for your post and welcome to the Community Forum! 

Thanks for the screenshots and for the detailed information. I'm sorry to hear that. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. 

This error message generally occurs if the Job Number and Sub Job of fields have same job number in the Job information window as shown:

 

 

When you received this error (2), can you please select the check for a solution? 


Please do let me know how you go on this.,
Regards,
Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi LindaTee,

Thank you for confirming, and I'm sorry to hear about the issue. Could you please attempt to modify the job number within the "Job Information" window? After doing so, kindly check if you encounter the same error message.

Thank you,
Earl

  • LindaTee's avatar
    LindaTee
    Experienced User
    2 years ago

    Hi Earl_HD , 

     

    Notifying, removing it or deleting it gives me an error. 

    The errors varied depending on what I am doing.

    So I managed to get this resolved via MYOB DFR Team. They had to repair my company file. 

    As mentioned above in my initial post, the error stem from attached a detailed job to another detailed job. The only way to fix it if the repair the file. 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi LindaTee,

      Thanks for letting us know on how you've fix this issue. Feel free to post again if you have further queries and one of us will be happy to assist you.

      Regards,
      Earl

      • BogicJB's avatar
        BogicJB
        Experienced Cover User
        2 years ago

        Hi,

        We have exactly the same problem, all listed options have been tried for the job that is corrupted,

        Who do we now escalate this to in order to fix the company file?

        Thank you

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