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Hi WMack 

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Thankyou Samara for running the fix and solving the problem.  Just curious, will this be put in as a bug fix in the next version upgrade to all users?

Hi WMack 

Thank you for coming back to let me know it is resolved now. 

I have checked with the relevant team and looks like it was resolved in an update, but we find some users who have migrated a data file, may still have the issue for this reason we have a script we can run over it to fix it.  

Hi Sarah, my customer is still having this issue.  They have had the script run on their file with no luck.  Can you confirm this issue is still being looked into with some urgency as they are unable to use the report still.

Thanks Natasha

Hi Natasha 

The issue has been raised with the developers, but we have the script which is a tool we can use as a workaround in the interim. If the script did not resolve the issue then we would need to investigate further.

So I can assist you with this, could you also send me the impacted product Serial Number, Company File Name, and a screenshot of the error by Private Message?

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