Hi, I had a issue about my back order process:
Example:
1/05/2025 I sold 5 apples and 5 oranges (back order as out of stock)
05/05/2025 I got 50 oranges update in my inventory and stock
05/05/2025 I did change my backorder to invoice
However after my 5 oranges (from back order) issue invoice, my inventory doesn't change.
If I issue new invoice with new po, the inventory will automatic update.
It is happen some backorder, but not apply for all of that.
Thank you!
Hi Becky2998,
If some items are placed on back order when you convert a sale order to an invoice, it is because the invoice will only include the items that have been fulfilled. Backordered items are not billed until they are fulfilled. This ensures that customers are only invoiced for items they have been received, and it allows for exact tracking and management of backordered items within the system. Since you’ve mentioned that it doesn’t apply to all of your back orders, consider connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for a deeper dive into this.
Regards,
Shella
