Forum Discussion

Experienced Cover User

4 years ago

Backorders quantities is not updating automatically

I see that the issue of MOYB / Accountright not automatically calculating backorder quantities for partial shipments has been raised on this forum before. I just want to add my voice to this chorus. ...

Steven_M
4 years ago
Hi Lehan_Aus

Thank you for your feedback on this topic.

We are aware that the backorder quantities will not automatically be calculated when a shipping amount is entered. This has been something that we have raised with the required team for further investigation for a future release. At this time, we don't have any further information in relation to when that fixed build will be available, however, I have registered your comments on this Forum on your account for our teams to be aware of.

Steven_M

Former Staff

4 years ago

Hi Lehan_Aus

Thank you for your feedback on this topic.

We are aware that the backorder quantities will not automatically be calculated when a shipping amount is entered. This has been something that we have raised with the required team for further investigation for a future release. At this time, we don't have any further information in relation to when that fixed build will be available, however, I have registered your comments on this Forum on your account for our teams to be aware of.

AndrewStephen
Valued Cover User
4 years ago
Hi Lehan_Aus

Don't ever expect this issue to be addressed.
The answer from MYOB should have been "We have no interest in fixing / addressing this issue / bug"
Myob's answer in the past has always been "it has was by design and not a bug".

I even offered to pay for some of these issues including this one to be address in a future released.
- Lehan_Aus
  Experienced Cover User
  4 years ago
  Well that's a **bleep**. But at least I know I'm not doing something wrong. :-(
Lehan_Aus
Experienced Cover User
4 years ago
Thanks for your response. Perhaps the software team can advise WHY they don't automatically calculate backorder quantities? At least if I know the rationale behind it, then perhaps I won't think of it as purely lazy or poor programming.
- Steven_M
  Former Staff
  4 years ago
  Hi Lehan_Aus
  
  While taking aspects of the previous AccountRight range (AccountRight Classic v19), the AccountRight 20xx product range was built from the ground up. Currently, the automatic updating of those backorder numbers for stock is something that is not included in the AccountRight 20xx product range. However, as it's a much loved and user-friendly feature of AccountRight Classic, it is something that we have passed onto the required team to look into re-adding back to the product range with the AccountRight 20xx releases.
  - Lehan_Aus
    Experienced Cover User
    4 years ago
    Built from the ground up, but done poorly. Now I find that I can't even edit a payment date on a closed purchase anymore. I entered a payment date, and it took a few extra days for the tap-and-pay transaction to actually go through. Nothing I can do to edit the date of the payment by a few days without deleting the entire purchase order. Changing to Xero after this financial year. I just feel totally and utterly ripped off by MYOB. You have failed at every turn and have no ethical or moral issues with charging $140 when you know how hard it is for people to change. But change I will, because I want to rid myself of this horrible, unethical, rip-off organisation.