backup retrieval
we are now in the cloud. Apparantly the "cloud" only stores 5 years of information. We used to do backups regularly particularly end of year. Now I am finding I can not retrieve them any suggesti...
Forum Discussion
the backup retrieve does not work
that is why i have tried contacting technical support
When we try it asks for a password for 'administrator" but that is not our login
we do not hav password for the 'administrator"
surely some form of compensation should be given
Hi daniel116
The following post I cannot upload my MYOB file online has the necessary information you do require.
In short, try the default username and password i.e. Administrator and no password. If that doesn't give you access and the password is not guessed or remembered then it would need to come in for Password recovery.we have already tried logging in with the administrator with no password and it does not work.
I am unsure what you mean to "come in" to do a password recovery
Given that i am paying for maintenance it is totally unfair to expect payment for something like this given that you have changed the system and in the past it always worked
Hi daniel116
MYOB doesn't store the company file passwords for any company file. As a result, if that Administrator username password is not known for a file it would need to be sent in for our team to arrange for the password in the company file removed. We have users upload the file that they need the password removed on to a secure FTP account, our teams will retrieve that file and then work on the file before uploading it back to that server for you to obtain - full instructions are provided when we arrange for that service.
The Data File Repair services are not covered by the AccountRight subscription costs and are in addition to those charges. These charges are outlined on the linked website in my previous post. However, users with an active subscription do receive a discounted price.
