Forum Discussion

BStowell32's avatar
BStowell32
Experienced User
2 years ago

Bank Feed Issue with sale invoices

When a customer pays the invoice direct through the MYOB link this payment automatically attaches to the invoice, therefore closing it off. However, it also appears in the bank feed. Now, as it has a...
  • ChrisMYOB's avatar
    ChrisMYOB
    2 years ago

    Hello BStowell32 

     

    Thank you for your post. 

     

    If these have already been attached to the invoice. What you will be able to do is in the app since these are just appearing, after checking to make sure that they have also been linked in the app, you can confirm that these are just a duplicate. You will need to hide the bank feed transaction. 

    You are able to do this by right-clicking on the bank feed and choosing the hide option. 

    I have linked our help article on hiding bank feed transactions, providing further detail. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

ChrisMYOB's avatar
ChrisMYOB
Former Staff
2 years ago

Hello BStowell32 

 

Thank you for your post. 

 

If these have already been attached to the invoice. What you will be able to do is in the app since these are just appearing, after checking to make sure that they have also been linked in the app, you can confirm that these are just a duplicate. You will need to hide the bank feed transaction. 

You are able to do this by right-clicking on the bank feed and choosing the hide option. 

I have linked our help article on hiding bank feed transactions, providing further detail. 

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.