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shiveran's avatar
shiveran
Experienced Cover User
3 years ago

Bank Feeds

I am trying to clear my bank feeds but some transactions arent showing on Find transaction side. I can manually find them in the bank register but can't get them in the bank feeds. I have undone my reconciliation but they are still not showing.

Bank feeds
transaction

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  • TSGTanya's avatar
    TSGTanya
    Trusted Cover User
    2 years ago

    Did you get a reply on this one? I have similar issue. Transactions showing on Bank Register but not showing on Bank Feeds. 

    • shiveran's avatar
      shiveran
      Experienced Cover User
      2 years ago

      I deleted original payment and then re-entered.

      They then appeared in the Bank feeds

      Good luck

      • TSGTanya's avatar
        TSGTanya
        Trusted Cover User
        2 years ago

        Yeh tried that, no luck! Thanks for suggestion.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi TSGTanya, 

       

      Thanks for your post. I'm happy to help, can you please provide a screenshot of the transaction and a screenshot of the bankfeed window where you cannot find the transaction to allocate the bankfeed too. 

      • TSGTanya's avatar
        TSGTanya
        Trusted Cover User
        2 years ago

        Thansk! Will message you with requested details and more soon.. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi shiveran, 

     

    Thanks for your post. Are you able to provide a screenshot of the find transaction window along with the bank feed and a screenshot of the bank register showing the transaction. 

    • shiveran's avatar
      shiveran
      Experienced Cover User
      3 years ago

      I found that deleting original payment and then doing it again made them visible in the bank feeds