Hi biancascrase,
Thanks for posting and welcome to the Community Forum.
There are different causes why a transaction is unable to be deleted and I understand the need for this to be deleted. I would suggest checking first the Setup > Preferences > Security tab window, as these two options might hinder the transaction from being deleted 
If none of these options prevent the invoice from being deleted, may I ask for screenshots of the payment made and their recap? Also, screenshots of the transactions from the Find transaction window.
Let us know if you require any further assistance with this.
Cheers,
Genreve
HI
I have checked both the items in the security tab prior to messging and these are definately not ticked however the 2 payments are still greyed out.
See attached payment info and find transcation info.
Aa mentioned it gives me the option to reverse it but then it all ends in credits.
I want to clear all payments applied so i can re apply and make it appear on my bank rec page so i can reconcile.
Thanks
Hi biancascrase,
Thanks for your response and the screenshots you've sent.
I understand this issue is taking a little time to fix. May I collect screenshots of the recap of the transactions (open the transactions > click Ctrl + R) that we can't delete and a screenshot of the Setup > Linked Accounts > Accounts & Banking Linked Accounts screen?
We look forward to your response.
Cheers,
Genreve
Is this what you need?
Hi biancascrase,
Thanks for your response and the screenshots you've added.
I appreciate you sending the linked accounts screenshots. However, the recap you've sent is from the bill. I would suggest sending a screenshot of the payment recap (Open bill > History > Gray arrow next to the payment (CD) > Recap (Ctrl + R)).
We look forward to your response.
Cheers,
Genreve
