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biancascrase's avatar
biancascrase
Contributing User
2 years ago

Cannot delete a payment. Only reverse which isnt solving my problem

Two payments have been allocated to a set on invoices.    When ive gone to reconcile, i noticed they didnt come up on my list, when i went to go in and delete the payment and re enter, it has a gre...
biancascrase's avatar
biancascrase
Contributing User

HI

 

I have checked both the items in the security tab prior to messging and these are definately not ticked however the 2 payments are still greyed out.

 

See attached payment info and find transcation info.

 

Aa mentioned it gives me the option to reverse it but then it all ends in credits.

 

I want to clear all payments applied so i can re apply and make it appear on my bank rec page so i can reconcile.

 

Thanks

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi biancascrase, 

 

Thanks for your response and the screenshots you've sent. 

 

I understand this issue is taking a little time to fix. May I collect screenshots of the recap of the transactions (open the transactions > click Ctrl + R) that we can't delete and a screenshot of the Setup > Linked Accounts > Accounts & Banking Linked Accounts screen?  

 

We look forward to your response.

 

Cheers,

Genreve

  • biancascrase's avatar
    biancascrase
    Contributing User
    2 years ago

    Is this what you need?

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi biancascrase, 

       

      Thanks for your response and the screenshots you've added. 

       

      I appreciate you sending the linked accounts screenshots. However, the recap you've sent is from the bill. I would suggest sending a screenshot of the payment recap (Open bill > History > Gray arrow next to the payment (CD) > Recap (Ctrl + R)). 

       

      We look forward to your response.

       

      Cheers,

      Genreve

      • biancascrase's avatar
        biancascrase
        Contributing User
        2 years ago

        sorry how about this?

         

        Both of the greyed arrows show the same entries

         

         

         

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