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biancascrase's avatar
biancascrase
Contributing User
2 years ago

Cannot delete a payment. Only reverse which isnt solving my problem

Two payments have been allocated to a set on invoices.    When ive gone to reconcile, i noticed they didnt come up on my list, when i went to go in and delete the payment and re enter, it has a gre...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi biancascrase, 

 

Thanks for your response and the screenshots you've added. 

 

I appreciate you sending the linked accounts screenshots. However, the recap you've sent is from the bill. I would suggest sending a screenshot of the payment recap (Open bill > History > Gray arrow next to the payment (CD) > Recap (Ctrl + R)). 

 

We look forward to your response.

 

Cheers,

Genreve

biancascrase's avatar
biancascrase
Contributing User
2 years ago

sorry how about this?

 

Both of the greyed arrows show the same entries

 

 

 

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