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vicki's avatar
vicki
Experienced User
3 years ago
Solved

Cant change credit card details

Good morning,   All our credit cards were stolen and have been cancelled.  I need to change the card details in MYOB for several files, but am unable to do so.  This is the response when I go to My...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, KH56

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Generally, a payroll transaction is not showing up to match a bank feed transaction, maybe because the payroll is still sitting under the prepare electronic payments window. This needs to be checked so that the payroll transaction will show up. To do this, go to Banking > Prepare Electronic Payment, and then fill out all the necessary fields. Once the payroll transaction is showing up, please tick the box against the transaction and then select download bank file. If the payroll has been paid already, you no longer need to upload the bank file to your bank portal.

     

    For more information about this, kindly check out the Help Article: Making electronic payments.

     

    Please let us know if you require further assistance with this.

     

    If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

     

    Best regards,

    Doreen

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago
Copy LinkReport

Hi vicki 

Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.

  • vicki's avatar
    vicki
    Experienced User
    3 years ago
    Copy LinkReport

    Hi Komal,

     

    It appears that I am unable to respond by private message either.  However, I received an email from you which came to the email address used for my login.  The product serial number is xxxx xxxx 9774. Client ID xxxxxxx.

     

    I hope this is sufficient information for you to work out what is going on.

     

    Thanks,

    Vicki

     

    *Account information removed by MYOB Moderator for privacy and security, ^TH

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago
      Copy LinkReport

      Hi vicki 

      I'll send you an email address by Private message, try logging in using that and let me know if you're still experiencing the same problem.

    • vicki's avatar
      vicki
      Experienced User
      3 years ago
      Copy LinkReport

      Hi Komal,

       

      I tried logging in using the alternative email address that you sent, but what I am supposed to use as a password?  I have never used the email address that you suggested, bearing in mind that when I login to MyMyob, it is to access files and account information for several client IDs, not just that which is currently under discussion.  It is only recently that the ability to change direct debits or account details has changed.  

  • vicki's avatar
    vicki
    Experienced User
    3 years ago
    Copy LinkReport

    Hi Komal,

     

    Has there been any progress with fixing my problem?  

     

    Thanks,

    Vicki

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago
      Copy LinkReport

      Hi vicki 

      After entering your email address, please click on "Forgot your password" to reset the password for this email address. Please also note that the email address I sent you is the billing and primary contact for this account, therefore, the payment details can only be changed using that. Let me know how you get on with resetting the password and logging in. 

      • vicki's avatar
        vicki
        Experienced User
        3 years ago
        Copy LinkReport

        Hi Komal,

         

        That worked and I have changed the credit card details for that particular file.  I'd like to change the email address to that which I use to access all the files, as the email address you provided, which did work, is very slow; so slow that sometimes verification codes expire before emails load.  Can I do that safely within My Details without messing up anything else?

         

        Thanks again.

        Vicki

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Good morning,

 

All our credit cards were stolen and have been cancelled.  I need to change the card details in MYOB for several files, but am unable to do so.  This is the response when I go to My Account - Payment Profiles.

Manage Payment Profiles

If you have provided credit card or bank account details for direct debit purposes their details appear below. To edit those details -- click the Change Payment Profile button.
MYOB values your privacy. Please see our Privacy Disclosure Statement for information on how we use, collect and disclose your personal information.
 
But nothing further appears.
Please advise what I should do.
Thank you.
Vicki
","kudosSumWeight":0,"postTime":"2022-08-22T11:49:25.812+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:777050_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1605},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good morning,

 

All our credit cards were stolen and have been cancelled.  I need to change the card details in MYOB for several files, but am unable to do so.  This is the response when I go to My Account - Payment Profiles.

Manage Payment Profiles

If you have provided credit card or bank account details for direct debit purposes their details appear below. To edit those details -- click the Change Payment Profile button.
MYOB values your privacy. Please see our Privacy Disclosure Statement for information on how we use, collect and disclose your personal information.
 
But nothing further appears.
Please advise what I should do.
Thank you.
Vicki
"},"Conversation:conversation:777050":{"__typename":"Conversation","id":"conversation:777050","solved":true,"topic":{"__ref":"ForumTopicMessage:message:777050"},"lastPostingActivityTime":"2022-08-23T10:38:40.726+10:00","lastPostTime":"2022-08-23T10:38:40.726+10:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:777050":{"__typename":"ModerationData","id":"moderation_data:777050","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:777050_1":{"__typename":"Revision","id":"revision:777050_1","lastEditTime":"2022-08-22T11:49:25.812+10:00"},"AcceptedSolutionMessage:message:777075":{"__typename":"AcceptedSolutionMessage","id":"message:777075","conversation":{"__ref":"Conversation:conversation:777050"},"author":{"__ref":"User:user:202751"},"revisionNum":1,"uid":777075,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:777050"},"subject":"Re: Cant change credit card details","moderationData":{"__ref":"ModerationData:moderation_data:777075"},"body":"

Hi vicki 

Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"195","postTime":"2022-08-22T13:12:44.930+10:00","lastPublishTime":"2022-08-22T13:12:44.930+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1612},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777075","readOnly":true,"editFrozen":false,"body@stringLength":"493","rawBody":"

Hi  

Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.

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Hi Komal,

\n

 

\n

It appears that I am unable to respond by private message either.  However, I received an email from you which came to the email address used for my login.  The product serial number is xxxx xxxx 9774. Client ID xxxxxxx.

\n

 

\n

I hope this is sufficient information for you to work out what is going on.

\n

 

\n

Thanks,

\n

Vicki

\n

 

\n

*Account information removed by MYOB Moderator for privacy and security, ^TH

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2022-08-22T14:01:10.526+10:00","lastPublishTime":"2022-08-22T14:13:53.019+10:00","metrics":{"__typename":"MessageMetrics","views":1580},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777089","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:777115"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:777119"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"519","rawBody":"

Hi Komal,

\n

 

\n

It appears that I am unable to respond by private message either.  However, I received an email from you which came to the email address used for my login.  The product serial number is xxxx xxxx 9774. Client ID xxxxxxx.

\n

 

\n

I hope this is sufficient information for you to work out what is going on.

\n

 

\n

Thanks,

\n

Vicki

\n

 

\n

*Account information removed by MYOB Moderator for privacy and security, ^TH

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Hi vicki 

I'll send you an email address by Private message, try logging in using that and let me know if you're still experiencing the same problem.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"164","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-08-22T15:11:55.837+10:00","lastPublishTime":"2022-08-22T15:11:55.837+10:00","metrics":{"__typename":"MessageMetrics","views":1573},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777115","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"361","rawBody":"

Hi  

I'll send you an email address by Private message, try logging in using that and let me know if you're still experiencing the same problem.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:777115_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:777119":{"__typename":"ModerationData","id":"moderation_data:777119","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:777119":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5190"},"id":"message:777119","revisionNum":1,"uid":777119,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:777089"},"conversation":{"__ref":"Conversation:conversation:777050"},"subject":"Re: Cant change credit card details","moderationData":{"__ref":"ModerationData:moderation_data:777119"},"body":"

Hi Komal,

 

I tried logging in using the alternative email address that you sent, but what I am supposed to use as a password?  I have never used the email address that you suggested, bearing in mind that when I login to MyMyob, it is to access files and account information for several client IDs, not just that which is currently under discussion.  It is only recently that the ability to change direct debits or account details has changed.  

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-08-22T15:20:49.025+10:00","lastPublishTime":"2022-08-22T15:20:49.025+10:00","metrics":{"__typename":"MessageMetrics","views":1557},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777119","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"489","rawBody":"

Hi Komal,

 

I tried logging in using the alternative email address that you sent, but what I am supposed to use as a password?  I have never used the email address that you suggested, bearing in mind that when I login to MyMyob, it is to access files and account information for several client IDs, not just that which is currently under discussion.  It is only recently that the ability to change direct debits or account details has changed.  

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:777119_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:777219":{"__typename":"ModerationData","id":"moderation_data:777219","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:777219":{"__typename":"ForumReplyMessage","uid":777219,"id":"message:777219","revisionNum":1,"author":{"__ref":"User:user:5190"},"readOnly":true,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"AcceptedSolutionMessage:message:777075"},"conversation":{"__ref":"Conversation:conversation:777050"},"subject":"Re: Cant change credit card details","moderationData":{"__ref":"ModerationData:moderation_data:777219"},"body":"

Hi Komal,

 

Has there been any progress with fixing my problem?  

 

Thanks,

Vicki

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"116","kudosSumWeight":0,"postTime":"2022-08-23T08:32:15.799+10:00","lastPublishTime":"2022-08-23T08:32:15.799+10:00","metrics":{"__typename":"MessageMetrics","views":1557},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777219","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:777222"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"151","rawBody":"

Hi Komal,

 

Has there been any progress with fixing my problem?  

 

Thanks,

Vicki

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:777219_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:777222":{"__typename":"ModerationData","id":"moderation_data:777222","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:777222":{"__typename":"ForumReplyMessage","uid":777222,"id":"message:777222","revisionNum":1,"author":{"__ref":"User:user:202751"},"readOnly":true,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:777219"},"conversation":{"__ref":"Conversation:conversation:777050"},"subject":"Re: Cant change credit card details","moderationData":{"__ref":"ModerationData:moderation_data:777222"},"body":"

Hi vicki 

After entering your email address, please click on \"Forgot your password\" to reset the password for this email address. Please also note that the email address I sent you is the billing and primary contact for this account, therefore, the payment details can only be changed using that. Let me know how you get on with resetting the password and logging in. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-08-23T08:35:22.653+10:00","lastPublishTime":"2022-08-23T08:35:22.653+10:00","metrics":{"__typename":"MessageMetrics","views":1553},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777222","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:777230"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"585","rawBody":"

Hi  

After entering your email address, please click on \"Forgot your password\" to reset the password for this email address. Please also note that the email address I sent you is the billing and primary contact for this account, therefore, the payment details can only be changed using that. Let me know how you get on with resetting the password and logging in. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:777222_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:777230":{"__typename":"ModerationData","id":"moderation_data:777230","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:777230":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5190"},"id":"message:777230","revisionNum":1,"uid":777230,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:777222"},"conversation":{"__ref":"Conversation:conversation:777050"},"subject":"Re: Cant change credit card details","moderationData":{"__ref":"ModerationData:moderation_data:777230"},"body":"

Hi Komal,

 

That worked and I have changed the credit card details for that particular file.  I'd like to change the email address to that which I use to access all the files, as the email address you provided, which did work, is very slow; so slow that sometimes verification codes expire before emails load.  Can I do that safely within My Details without messing up anything else?

 

Thanks again.

Vicki

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":1,"postTime":"2022-08-23T08:58:22.183+10:00","lastPublishTime":"2022-08-23T08:58:22.183+10:00","metrics":{"__typename":"MessageMetrics","views":1539},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:777050/message:777230","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"462","rawBody":"

Hi Komal,

 

That worked and I have changed the credit card details for that particular file.  I'd like to change the email address to that which I use to access all the files, as the email address you provided, which did work, is very slow; so slow that sometimes verification codes expire before emails load.  Can I do that safely within My Details without messing up anything else?

 

Thanks again.

Vicki

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