Hi Le_Trinh,
Thanks for the screenshot. It seems you’re in the right spot to change where your online payments land. If the Payment category’s greyed out, it’s usually a permissions thing. You’ll need the account owner or an admin with Online Payments access to make the change. Once you’re in with the right access, just switch it to the new bank and hit Save.
If you’ve checked your access and it’s still not letting you change it, best to get our support team to take a closer look. Jump into MOCA (our virtual assistant) to connect to live chat, or lodge a support ticket via My Account.
Regards,
Genreve
