Changing Payment account - greyed out
Hi, I need to change a payment on an invoice. The invoice was incorrectly allocated to to the wrong deposit account and when I go in to change it, it is greyed out. The period is NOT locked. ...
Forum Discussion
Hi Genreve,
Unfortunately when I go to delete the payment that is also greyed out. Is there there a setting I have to change or unlock to delete this payment?
It is not in a locked period.
Thank you
Hi JO198,
Apologies for the delayed response.
If your security preferences are set the same as the screenshot below but are still unable to delete the transactions, the transactions you are trying to delete are likely part of a bulk bank deposit transaction.
To delete the transaction in your screenshot, you will need to first delete the bank deposit transaction linked to that payment. You can do this by opening the 'Find transactions' window filtering it by the Undeposited Funds account and finding/deleting the Prepare bank deposit transaction first.
(transactions that have a blue arrow next to them can be deleted)
After deleting the bank deposit transaction, you can delete and remake the payment. For additional information regarding this, you can read through the article 'Deleting a Transaction'.
Don't hesitate to let us know if you require further help.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Hi Genreve,
The transaction is not in Undeposited funds. I have searched high and low and cannot find any way to delete the payment or transaction. I cannot find it as part of a bulk bank deposit transaction either!
Thanks
Hi JO198 , was the payment received against an order, since converted to an invoice?
Hi Mike,
Potentially it was an order when the payment was received and now an invoice. But I am not entirely sure as it was a colleague who allocated payment against the wrong bank account. It may have been invoiced before the payment was made.
Thanks
