Forum Discussion

JO198's avatar
JO198
Contributing User
1 year ago

Changing Payment account - greyed out

Hi,   I need to change a payment on an invoice. The invoice was incorrectly allocated to to the wrong deposit account and when I go in to change it, it is greyed out. The period is NOT locked.   ...
JO198's avatar
JO198
Contributing User
1 year ago

Hi Mike,

 

Yes it was paid when it was an invoice. It has the transfer from deposits entry.

 

Thanks I never knew this!

 

Can I not change the payment method if this is the case?

Mike_James's avatar
Mike_James
Ultimate Cover User
1 year ago

Hi JO198 , OK, so it was an order when it was paid. Unfortunately these can't be deleted once the order has been converted, only reversed. 

 

Have a look here for advice on that topic:

Customer deposits (myob.com)

 

 

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