Credit in Balance Forward on Statement
Hi There I have a credit balance brought forward for a customer on their statement. I have reconciled their account and cannot find the credit anywhere. This outstanding amount only appears whe...
Forum Discussion
Hi Kermeen
It's likely that we may need to get the company file sent in for an investigation and possible review. However, if you can provide the following screenshots we can help identify if that is the case and arrange for it to come in (if necessary):
- The Sales>>Sales Register>>Retuns & Credits window for that customer
- The Aged Receivables - Outstanding invoice analysis window for that customer - Card File>>Cards Lists>>Select the customer>>Select the arrow next to Balance.
