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leawalt's avatar
leawalt
Member
2 years ago

CUSTOMER CARD FILE SHOWING A BALANCE AMOUNT BUT NO INVOICES OUTSTANDING

Hi,  A few of our customers have a balance amount in their card file but there are no outstanding invoices.  I have run a receivables report and they are not showing up. I was just wondering how do ...
leawalt's avatar
leawalt
Member
2 years ago

Hi,

 

My customers do not have any invoices open they are all closed, but in their card file it is showing up with a balance amount.   Just a couple of weeks ago I allocated a payment to one of my customers which left them with a zero balance but then an amount showed up in their card file which wasn't there before and their card file always balanced.

 

Thanks.

Mere1's avatar
Mere1
Member
2 years ago

We have the same issue on one of our customers as well.  Amount on card but no outstanding invoices.

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