Hi,
My customers do not have any invoices open they are all closed, but in their card file it is showing up with a balance amount. Just a couple of weeks ago I allocated a payment to one of my customers which left them with a zero balance but then an amount showed up in their card file which wasn't there before and their card file always balanced.
Thanks.
Hi leawalt, and Mere1,
Thanks for reaching out and my apologies for the late response. What I would recommend is to visit this help article that will help you fix this issue: Receivables, payables or inventory out of balance
Feel free to post again, we're happy to help!
Regards,
Earl
